Send us a quick chat! Available Monday thru Friday between 8:00AM - 5:00 PM MT for inquiries!

Leave us an email if you have any questions, concerns, or just want to chat about coffee. We will get back to you within one business day!

Prefer talking over the phone? Give us a call! If we are not available, please leave a voicemail & we will give you a call back within one business day.

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Bad Ass Coffee of Hawaii Support

<p id="isPasted" style="box-sizing: inherit; margin: 0px 0px 20px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; line-height: 1.5; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; vertical-align: baseline; color: rgb(49, 48, 49); letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can skip the shipping fees with free local pickup at our Centennial, Colorado location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within five (5) business days for in-stock items. We will send you an email when your order is ready along with instructions.</p><p style="box-sizing: inherit; margin: 0px 0px 20px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; line-height: 1.5; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; vertical-align: baseline; color: rgb(49, 48, 49); letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our in-store pickup hours are 8am &#x2013; 3pm (Mountain Time Zone) Monday &#x2013; Friday excluding holidays. Please have your order confirmation email with you when you come.</p>

You can skip the shipping fees with free local pickup at our Centennial, Colorado location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within five (5) business days for in-stock i

In-Store Pickup

Shipping & Delivery

What is your privacy policy?

Terms of Service

Free samples?

FAQs

How can I check the status of my complaint or report an issue at a store location?

How can I get a copy of my sales order or invoice?

What method do you use for decaffeinating your coffee?

How can customers involve Bad Ass Coffee in their personal events, like weddings?

Are there employment opportunities at Bad Ass Coffee franchises?

How does Bad Ass Coffee address customer service concerns and feedback?

General

What makes Bad Ass Coffee of Hawaii badass?

Our Coffee Origin Story

Are limited batch products like Lavender Coconut Cream going to be available again?

Will flavored coffee be available in whole bean form again?

Are samples of your coffee available before purchase?

About Our Coffee

Recurring Subscription FAQ

Updating Your Payment Method

Changing Your Charge Date

Creating an Account

Changing Your Freqency

Updating Your Email Address

Swapping a Product

Forgot Password

Modifying Your Product

Changing Your Shipping Address

Managing Your Subscription

Subscriptions

Note on Global Shipping Delays

Domestic Shipping Rates & Estimates

International Shipping

Tracking My Order

Shipping to P.O. Boxes

Lost, stolen, or damaged packages

Do you include pricing information in the packages?

How can I update my shipping address or order details?

What should I do if my order or delivery is delayed?

How do I track my order and what if there is an issue with delivery?

Return & Exchange Policy

Initiating a return or exchange

What happens if my order is not processed or shipped as expected?

What do I do if an item from my order is missing?

How can I return or exchange an item I've purchased?

What is your return or exchange policy for coffee?

What should I do if my order of Bad Ass Coffee product arrived melted or damaged?

Returns, Refunds & Exchanges

How do I become eligible?

Wholesale

In-Store PickupUpdated 3 years ago