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Bad Ass Coffee of Hawaii Support

FAQs

How can I check the status of my complaint or report an issue at a store location?

How can I get a copy of my sales order or invoice?

What method do you use for decaffeinating your coffee?

How can customers involve Bad Ass Coffee in their personal events, like weddings?

Are there employment opportunities at Bad Ass Coffee franchises?

How does Bad Ass Coffee address customer service concerns and feedback?

General

What makes Bad Ass Coffee of Hawaii badass?

Are limited batch products like Lavender Coconut Cream going to be available again?

Will flavored coffee be available in whole bean form again?

Are samples of your coffee available before purchase?

About Our Coffee

Recurring Subscription FAQ

Updating Your Payment Method

Changing Your Charge Date

Changing Your Freqency

Updating Your Email Address

Swapping a Product

Modifying Your Product

Changing Your Shipping Address

Managing Your Subscription

Subscriptions

Domestic Shipping Rates & Estimates

Tracking My Order

Do you include pricing information in the packages?

How can I update my shipping address or order details?

What should I do if my order or delivery is delayed?

How do I track my order and what if there is an issue with delivery?

Shipping & Delivery

Return & Exchange Policy

What happens if my order is not processed or shipped as expected?

What do I do if an item from my order is missing?

How can I return or exchange an item I've purchased?

What is your return or exchange policy for coffee?

What should I do if my order of Bad Ass Coffee product arrived melted or damaged?

Returns, Refunds & Exchanges

Wholesale

General frequently asked questions, terms & conditions, and privacy policy information can be found here.

Want to know what makes Bad Ass Coffee of Hawaii so badass?

Learn how to manage your subscription with Bad Ass Coffee of Hawaii through step-by-step guides and demonstration videos, so you can have the most flexibility.

Shipping methods, rates, times estimates, and frequently asked questions.

Find out more information about our return, refund & exchange policy and how to initiate this process.

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General

About Our Coffee

Subscriptions

Shipping & Delivery

Returns, Refunds & Exchanges