General frequently asked questions, terms & conditions, and privacy policy information can be found here.
Royal Aloha Franchise Company, LLC, d.b.a Bad Ass Coffee Company of Hawaii understands the importance of protecting the privacy of its website users. The information collected is used to market and improve the services we offer, to improve the websit
Effective: May 2020. The following terms and conditions (together with any documents referred to in them) (collectively, these “Terms”) apply to your use of our Site, our store at https://badasscoffeestore.com/. and other services offered at the Site
We do not offer free samples currently, but we offer many smaller 1.75oz single pot packs available on our site for you to get a taste for our various flavors. Many of our coffees have a single pot size available. If you’re having trouble choosing, w
Who can go wrong with gifting coffee?! No need to worry about being discreet, we do not include any pricing information on our packing slips. We also offer the option to write your gift message in the "Special Message" box located in the checkout pro
We take feedback about our stores very seriously and encourage you to report any issues regarding service or product quality. Since all of our stores are locally owned and operated, we recommend contacting the specific store for refunds or to address
Obtaining a copy of your sales order or invoice is easy. If you have not received it, please request a copy from our customer service team. We will ensure the necessary documentation is sent to you promptly so that you have all the details of your tr
The method we use for decaffeinating our coffee is Methylene Chloride. We're committed to providing a variety of coffee options, including decaf, to cater to all our customers' preferences.
All of our franchises are locally owned and operated, giving them the flexibility to participate in personal events like weddings. We recommend reaching out to your local franchise for more information on how Bad Ass Coffee can contribute to making y
All Bad Ass Coffee franchises are independently owned and managed, with their own hiring processes. If you're interested in job opportunities, such as barista positions, you should contact your local franchise directly. The contact information for al
At Bad Ass Coffee, your feedback is invaluable. Whether it's praise or constructive criticism, we use it as an opportunity to improve. If you have had a less-than-satisfactory experience at one of our locations, please let us know which store you vis