Who can go wrong with gifting coffee?! No need to worry about being discreet, we do not include any pricing information on our packing slips. We also offer the option to write your gift message in the "Special Message" box located in the checkout pro

<h1 id="isPasted">My order is a gift&#x2026; do you include price information on your packing slips?</h1><p>Who can go wrong with gifting coffee?! No need to worry about being discreet, we do not include any pricing information on our packing slips. We also offer the option to write your gift message in the &quot;Special Message&quot; box located in the checkout process.</p><h1 id="can-i-place-a-large-order-for-my-clients-employees-etc">Can I place a large order (for my clients, employees, etc.)?</h1><p>Yes! We curate and build uniquely Bad Ass gift baskets for offices, large teams, and special events. Please email us at customercare@badasscoffee.com for all custom orders and/or corporate gifting requests and we will follow up with you regarding your request.</p><h1 id="do-you-have-a-military-or-teacher-discount">Do you have a military or teacher discount?</h1><p>Yes! We do offer both a military and teacher discount for our online webstore. If you email <a href="mailto:customercare@badasscoffee.com,">customercare@badasscoffee.com</a> a picture of your military or school/district ID, we will send you over discount code that can be used for your future purchases.</p><h1 id="how-do-i-use-a-discount-code">How do I use a discount code?</h1><p>If you receive a discount code, please enter it at checkout in the discount code field, and then click &quot;Apply&quot;. Please note, only one discount code can be used per order.</p><h1 id="can-i-retroactively-apply-a-coupon">Can I retroactively apply a coupon?</h1><p>We are unable to guarantee that we will be able to retroactively apply discounts if you did not place your order the same day the order is placed. Please feel free to reach out to <a href="mailto:customercare@badasscoffee.com">customercare@badasscoffee.com</a> if you need assistance.</p><h1 id="how-can-i-purchase-a-gift-card">How can I purchase a gift card?</h1><p>We offer three options for gift cards, in-store digital gift cards, in-store physical gift cards, and online store digital gift cards.&#xA0;</p><p>To purchase an in-store digital gift card, please visit this <a href="https://order.incentivio.com/c/badasscoffee/giftcard/purchase?embed=true">link</a>.</p><p>To purchase an in-store physical gift card, please visit your local franchise. All of our locations can be found <a href="https://locations.badasscoffee.com/?_ga=2.24758899.814861303.1653509928-1632570638.1645738377">here</a>.</p><p>To purchase an online store digital gift card. Please visit the product page <a href="https://badasscoffeestore.com/products/bad-ass-coffee-gift-cards?variant=36582402556069">here</a>.</p><p><br></p>

FAQs

We take feedback about our stores very seriously and encourage you to report any issues regarding service or product quality. Since all of our stores are locally owned and operated, we recommend contacting the specific store for refunds or to address

<p>We take feedback about our stores very seriously and encourage you to report any issues regarding service or product quality. Since all of our stores are locally owned and operated, we recommend contacting the specific store for refunds or to address service issues. If you encounter difficulties obtaining a refund or resolving your concern, please reach out to us directly for further assistance.</p>

How can I check the status of my complaint or report an issue at a store location?

Obtaining a copy of your sales order or invoice is easy. If you have not received it, please request a copy from our customer service team. We will ensure the necessary documentation is sent to you promptly so that you have all the details of your tr

<p>Obtaining a copy of your sales order or invoice is easy. If you have not received it, please request a copy from our customer service team. We will ensure the necessary documentation is sent to you promptly so that you have all the details of your transaction at hand.</p>

How can I get a copy of my sales order or invoice?

The method we use for decaffeinating our coffee is Methylene Chloride. We're committed to providing a variety of coffee options, including decaf, to cater to all our customers' preferences.

<p>The method we use for decaffeinating our coffee is Methylene Chloride. We&apos;re committed to providing a variety of coffee options, including decaf, to cater to all our customers&apos; preferences.</p>

What method do you use for decaffeinating your coffee?

All of our franchises are locally owned and operated, giving them the flexibility to participate in personal events like weddings. We recommend reaching out to your local franchise for more information on how Bad Ass Coffee can contribute to making y

<p>All of our franchises are locally owned and operated, giving them the flexibility to participate in personal events like weddings. We recommend reaching out to your local franchise for more information on how Bad Ass Coffee can contribute to making your special day even more memorable. Local franchise contact details can be located on our website.</p>

How can customers involve Bad Ass Coffee in their personal events, like weddings?

All Bad Ass Coffee franchises are independently owned and managed, with their own hiring processes. If you're interested in job opportunities, such as barista positions, you should contact your local franchise directly. The contact information for al

<p>All Bad Ass Coffee franchises are independently owned and managed, with their own hiring processes. If you&apos;re interested in job opportunities, such as barista positions, you should contact your local franchise directly. The contact information for all of our franchises can be found on our official website.</p>

Are there employment opportunities at Bad Ass Coffee franchises?

At Bad Ass Coffee, your feedback is invaluable. Whether it's praise or constructive criticism, we use it as an opportunity to improve. If you have had a less-than-satisfactory experience at one of our locations, please let us know which store you vis

<p>At Bad Ass Coffee, your feedback is invaluable. Whether it&apos;s praise or constructive criticism, we use it as an opportunity to improve. If you have had a less-than-satisfactory experience at one of our locations, please let us know which store you visited so we can share your feedback directly with local management for resolution.</p>

How does Bad Ass Coffee address customer service concerns and feedback?

Send us a quick chat! Available Monday thru Friday between 8:00AM - 5:00 PM MT for inquiries!

Leave us an email if you have any questions, concerns, or just want to chat about coffee. We will get back to you within one business day!

Prefer talking over the phone? Give us a call! If we are not available, please leave a voicemail & we will give you a call back within one business day.

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Bad Ass Coffee of Hawaii Support

General frequently asked questions, terms & conditions, and privacy policy information can be found here.

General

What makes Bad Ass Coffee of Hawaii badass?