Royal Aloha Franchise Company, LLC, d.b.a Bad Ass Coffee Company of Hawaii understands the importance of protecting the privacy of its website users. The information collected is used to market and improve the services we offer, to improve the websit

What is your privacy policy?

Effective: May 2020. The following terms and conditions (together with any documents referred to in them) (collectively, these “Terms”) apply to your use of our Site, our store at https://badasscoffeestore.com/. and other services offered at the Site

Terms of Service

We do not offer free samples currently, but we offer many smaller 1.75oz single pot packs available on our site for you to get a taste for our various flavors. Many of our coffees have a single pot size available. If you’re having trouble choosing, w

<p id="isPasted">We do not offer free samples currently, but we offer many smaller 1.75oz single pot packs available on our site for you to get a taste for our various flavors.&#xA0;</p><p>Many of our coffees have a single pot size available. If you&#x2019;re having trouble choosing, we also offer variety packs of three and five 1.75oz packs of various flavors. You can find some of these variety pack options <a href="https://badasscoffeestore.com/collections/coffee-samplers">here</a>.&#xA0;</p><p><br></p>

Free samples?

Who can go wrong with gifting coffee?! No need to worry about being discreet, we do not include any pricing information on our packing slips. We also offer the option to write your gift message in the "Special Message" box located in the checkout pro

<h1 id="isPasted">My order is a gift&#x2026; do you include price information on your packing slips?</h1><p>Who can go wrong with gifting coffee?! No need to worry about being discreet, we do not include any pricing information on our packing slips. We also offer the option to write your gift message in the &quot;Special Message&quot; box located in the checkout process.</p><h1 id="can-i-place-a-large-order-for-my-clients-employees-etc">Can I place a large order (for my clients, employees, etc.)?</h1><p>Yes! We curate and build uniquely Bad Ass gift baskets for offices, large teams, and special events. Please email us at customercare@badasscoffee.com for all custom orders and/or corporate gifting requests and we will follow up with you regarding your request.</p><h1 id="do-you-have-a-military-or-teacher-discount">Do you have a military or teacher discount?</h1><p>Yes! We do offer both a military and teacher discount for our online webstore. If you email <a href="mailto:customercare@badasscoffee.com,">customercare@badasscoffee.com</a> a picture of your military or school/district ID, we will send you over discount code that can be used for your future purchases.</p><h1 id="how-do-i-use-a-discount-code">How do I use a discount code?</h1><p>If you receive a discount code, please enter it at checkout in the discount code field, and then click &quot;Apply&quot;. Please note, only one discount code can be used per order.</p><h1 id="can-i-retroactively-apply-a-coupon">Can I retroactively apply a coupon?</h1><p>We are unable to guarantee that we will be able to retroactively apply discounts if you did not place your order the same day the order is placed. Please feel free to reach out to <a href="mailto:customercare@badasscoffee.com">customercare@badasscoffee.com</a> if you need assistance.</p><h1 id="how-can-i-purchase-a-gift-card">How can I purchase a gift card?</h1><p>We offer three options for gift cards, in-store digital gift cards, in-store physical gift cards, and online store digital gift cards.&#xA0;</p><p>To purchase an in-store digital gift card, please visit this <a href="https://order.incentivio.com/c/badasscoffee/giftcard/purchase?embed=true">link</a>.</p><p>To purchase an in-store physical gift card, please visit your local franchise. All of our locations can be found <a href="https://locations.badasscoffee.com/?_ga=2.24758899.814861303.1653509928-1632570638.1645738377">here</a>.</p><p>To purchase an online store digital gift card. Please visit the product page <a href="https://badasscoffeestore.com/products/bad-ass-coffee-gift-cards?variant=36582402556069">here</a>.</p><p><br></p>

FAQs

Send us a quick chat! Available Monday thru Friday between 8:00AM - 5:00 PM MT for inquiries!

Leave us an email if you have any questions, concerns, or just want to chat about coffee. We will get back to you within one business day!

Prefer talking over the phone? Give us a call! If we are not available, please leave a voicemail & we will give you a call back within one business day.

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Bad Ass Coffee of Hawaii Support

General frequently asked questions, terms & conditions, and privacy policy information can be found here.