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Bad Ass Coffee of Hawaii Support

<p>We take feedback about our stores very seriously and encourage you to report any issues regarding service or product quality. Since all of our stores are locally owned and operated, we recommend contacting the specific store for refunds or to address service issues. If you encounter difficulties obtaining a refund or resolving your concern, please reach out to us directly for further assistance.</p>

We take feedback about our stores very seriously and encourage you to report any issues regarding service or product quality. Since all of our stores are locally owned and operated, we recommend contacting the specific store for refunds or to address

How can I check the status of my complaint or report an issue at a store location?

General

What is your privacy policy?

Terms of Service

Free samples?

FAQs

How can I get a copy of my sales order or invoice?

What method do you use for decaffeinating your coffee?

How can customers involve Bad Ass Coffee in their personal events, like weddings?

Are there employment opportunities at Bad Ass Coffee franchises?

How does Bad Ass Coffee address customer service concerns and feedback?

What makes Bad Ass Coffee of Hawaii badass?

Our Coffee Origin Story

Are limited batch products like Lavender Coconut Cream going to be available again?

Will flavored coffee be available in whole bean form again?

Are samples of your coffee available before purchase?

About Our Coffee

Recurring Subscription FAQ

Updating Your Payment Method

Changing Your Charge Date

Creating an Account

Changing Your Freqency

Updating Your Email Address

Swapping a Product

Forgot Password

Modifying Your Product

Changing Your Shipping Address

Managing Your Subscription

Subscriptions

Note on Global Shipping Delays

Domestic Shipping Rates & Estimates

In-Store Pickup

International Shipping

Tracking My Order

Shipping to P.O. Boxes

Lost, stolen, or damaged packages

Do you include pricing information in the packages?

How can I update my shipping address or order details?

What should I do if my order or delivery is delayed?

How do I track my order and what if there is an issue with delivery?

Shipping & Delivery

Return & Exchange Policy

Initiating a return or exchange

What happens if my order is not processed or shipped as expected?

What do I do if an item from my order is missing?

How can I return or exchange an item I've purchased?

What is your return or exchange policy for coffee?

What should I do if my order of Bad Ass Coffee product arrived melted or damaged?

Returns, Refunds & Exchanges

How do I become eligible?

Wholesale

How can I check the status of my complaint or report an issue at a store location?Updated 6 months ago