A coffee subscription is the most convenient way to regularly enjoy your favorite, quality Bad Ass Coffee of Hawaii. Your subscription order will regularly send your favorite coffee based on your chosen frequency. The program is easy to use and custo

<h2 id="what-is-a-subscription"><span style="font-family: Arial,Helvetica,sans-serif;">What is a subscription?</span></h2><p id="isPasted" style="box-sizing: inherit; margin: 0px 0px 20px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; line-height: 1.5; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; vertical-align: baseline; color: rgb(49, 48, 49); letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial,Helvetica,sans-serif;">A coffee subscription is the most convenient way to regularly enjoy your favorite, quality Bad Ass Coffee of Hawaii. Your subscription order will regularly send your favorite coffee based on your chosen frequency. The program is easy to use and customizable, so you can make changes online whenever you&apos;d like.</span></p><p style="box-sizing: inherit; margin: 0px 0px 20px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; line-height: 1.5; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; vertical-align: baseline; color: rgb(49, 48, 49); letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial,Helvetica,sans-serif;">You always have complete control over your coffee subscriptions orders. You can change your delivery frequency, next order date, quantity, and coffee anytime by logging in and clicking &#x2018;Manage Subscriptions&#x2019; located <a href="https://badasscoffeestore.com/account/login"><u style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; line-height: inherit; font-family: inherit; font-size: 14px; vertical-align: baseline;">here</u></a>. Changes to orders can be made any time within 24 hours of the next scheduled charge date, and you can cancel or skip your shipment at any time.&#xA0;</span></p><h2 id="what-is-a-recurring-subscription"><span style="font-family: Arial,Helvetica,sans-serif;">What is a recurring subscription?</span></h2><p><span style="font-family: Arial,Helvetica,sans-serif;">A recurring subscription is better suited for regular coffee drinkers who would like their coffee delivered on a set schedule indefinitely. This option offers the most flexibility where you have the ability to customize, swap out, skip shipments, change your frequency, or cancel your subscription at anytime, unlike the prepaid option.</span></p><h2 id="do-i-need-a-website-account-to-have-a-subscription"><span style="font-family: Arial,Helvetica,sans-serif;">Do I need a website account to have a subscription?</span></h2><p><span id="isPasted" style="color: rgb(49, 48, 49); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">A website account is highly recommended, but not required. A website account will make it easier to manage all your subscriptions, one-time purchases, shipping, and billing information in one place. If you sign up for a subscription without an account, you will still receive subscription order notification emails.</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;">You may have a subscription with us and get an error message when logging in stating that you do not have an account. You can still manage your subscription by selecting &quot;Click Here&quot; under &quot;Need help accessing your subscription?&quot; and entering in your email address.</span></p><h2 id="when-will-i-be-billed-for-my-recurring-subscription"><span style="font-family: Arial,Helvetica,sans-serif;">When will I be billed for my recurring subscription?</span></h2><p><span style="font-family: Arial,Helvetica,sans-serif;">You will be billed on the day you order your subscription. All subsequent charges will be consistent with the frequency of your subscription order date at midnight.</span></p><h2 id="how-are-subscriptions-affected-by-the-global-coffee-shortage"><span style="font-family: Arial,Helvetica,sans-serif;">How are subscriptions affected by the global coffee shortage?</span></h2><p><span id="isPasted" style="color: rgb(49, 48, 49); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Subscriptions can be affected by global supply chain issues. These can cause certain products to be discontinued that are part of your subscription package. In this case, we will do our best to notify the customer prior to the upcoming charge date to swap the subscription out with another equivalent coffee. We will always try to notify the customer prior to the change. Please reach out to&#xA0;</span><span style="font-family: Arial,Helvetica,sans-serif;"><a href="mailto:%20customercare@badasscoffee.com" style="box-sizing: inherit; color: rgb(51, 51, 51); text-decoration: none; background-color: rgb(255, 255, 255); margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; line-height: inherit; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; vertical-align: baseline; transition: all 0.2s ease 0s; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">Customer Care</a></span><span style="color: rgb(49, 48, 49); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;if you have any questions or would like coffee suggestions.</span></p>

Recurring Subscription FAQ

Managing Your Subscription

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Bad Ass Coffee of Hawaii Support

Learn how to manage your subscription with Bad Ass Coffee of Hawaii through step-by-step guides and demonstration videos, so you can have the most flexibility.

Subscriptions

What is your privacy policy?

Terms of Service

Free samples?

FAQs

How can I check the status of my complaint or report an issue at a store location?

How can I get a copy of my sales order or invoice?

What method do you use for decaffeinating your coffee?

How can customers involve Bad Ass Coffee in their personal events, like weddings?

Are there employment opportunities at Bad Ass Coffee franchises?

How does Bad Ass Coffee address customer service concerns and feedback?

General

What makes Bad Ass Coffee of Hawaii badass?

Our Coffee Origin Story

Are limited batch products like Lavender Coconut Cream going to be available again?

Will flavored coffee be available in whole bean form again?

Are samples of your coffee available before purchase?

About Our Coffee

Updating Your Payment Method

Changing Your Charge Date

Creating an Account

Changing Your Freqency

Updating Your Email Address

Swapping a Product

Forgot Password

Modifying Your Product

Changing Your Shipping Address

Note on Global Shipping Delays

Domestic Shipping Rates & Estimates

In-Store Pickup

International Shipping

Tracking My Order

Shipping to P.O. Boxes

Lost, stolen, or damaged packages

Do you include pricing information in the packages?

How can I update my shipping address or order details?

What should I do if my order or delivery is delayed?

How do I track my order and what if there is an issue with delivery?

Shipping & Delivery

Return & Exchange Policy

Initiating a return or exchange

What happens if my order is not processed or shipped as expected?

What do I do if an item from my order is missing?

How can I return or exchange an item I've purchased?

What is your return or exchange policy for coffee?

What should I do if my order of Bad Ass Coffee product arrived melted or damaged?

Returns, Refunds & Exchanges

How do I become eligible?

Wholesale

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Managing Your Subscription

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Recurring Subscription FAQ