<ol><li>Log into your subscription <a href="https://badasscoffeestore.com/account/login">here</a>.&#xA0;</li><li>Select &quot;Manage Subscriptions&quot;.</li><li>Click &quot;Address &amp; payment details&quot; on the right hand navigation bar.</li><li>Select &quot;Manage payment methods&quot; and click &quot;Edit&quot; on the card you wish to update.</li><li>Click on &quot;Send edit payment link.&quot;</li><li>Go to your email inbox associated with your subscription and click &quot;Confirm payment information&quot;.&#xA0;</li><li>Once this link takes you back to your subscription page, select &quot;Change&quot; under your current payment information.&#xA0;</li><li>Enter in your new payment method and billing information, if applicable, and select &quot;Update card&quot;.&#xA0;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable fr-active" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.loom.com/embed/75ced0c6c8604846a1eaed44716d988e?sid=afae5a9d-c6cb-480c-8e6b-2a7d093af40f" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe></span><br></p>

Updating Your Payment Method

<ol><li>Log into your subscription <a href="https://badasscoffeestore.com/account/login">here</a> and click &quot;Manage Subscription&quot;.&#xA0;</li><li>Click &quot;Reschedule&quot; in the section that says &quot;Your next order&quot;.&#xA0;</li><li>Select which option you would like. You can delay for 1 or 2 weeks or choose the date in which you would like your next shipment to be added to our order queue.&#xA0;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.loom.com/embed/149b2ac0869f4e49b1882393a19ceb4a?sid=7ef5fb51-c932-4c56-8c09-f9eb497914af" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe></span><br></p>

Changing Your Charge Date

<ol><li>Log into your subscription <a href="https://badasscoffeestore.com/account/login">here&#xA0;</a>and select &quot;Manage Subscriptions&quot;.</li><li>On the sidebar on the right, click on &quot;Manage Subscriptions&quot; there as well.</li><li>Click on the subscription you wish to edit.</li><li>Under the box that says &quot;You subscription to __&quot; you can adjust quantities as well as frequency next to it.</li><li>From there, you can choose your frequency between every one to eight weeks and click &quot;Save Changes&quot;.&#xA0;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.loom.com/embed/5aaddde07e4d4a3197771e1b4507d892?sid=681329a2-9679-4d6b-8e71-51203f8fcc4c" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe></span><br></p>

Changing Your Freqency

<ol><li>Log into your subscription <a href="https://badasscoffeestore.com/account/login">here</a>.</li><li>Select &quot;Manage Subscriptions&quot; and click &quot;Address and payment details&quot; on the right hand sidebar.&#xA0;</li><li>Under the &quot;Your Info&quot; box click on the &quot;Edit your details&quot; button.&#xA0;</li><li>Enter in your updated information and click &quot;Save changes&quot;.&#xA0;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.loom.com/embed/7f9036c64ccd4efb8f450f56972c91af?sid=509290c6-36c7-494f-bda6-2e21cd21e365" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe></span><br></p>

Updating Your Email Address

<ol><li>Log into your subscription account <a href="https://badasscoffeestore.com/account/login">here&#xA0;</a>and select &quot;Manage Subscriptions&quot;.</li><li>Click &quot;Manage this subscription&quot; on the subscription you would like to change.</li><li>Go down to and click on the &#xA0;&quot;Swap this for a different product&quot; tab.&#xA0;</li><li>Choose your desired coffee you&apos;d like to swap your subscription with and click &quot;Swap&quot; button.&#xA0;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable fr-active" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.loom.com/embed/f71609a61e14470f91f9072e22813d63?sid=3537d273-33a2-4187-b606-59ee9fe7d4e7" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe></span><br></p>

Swapping a Product

<ol><li>Log into your subscription account <a href="https://badasscoffeestore.com/account/login">here&#xA0;</a>and select &quot;Manage Subscriptions&quot;.</li><li>Click &quot;Manage this subscription&quot; on the subscription you would like to modify.&#xA0;</li><li>From there, go down to the &quot;Your subscription to __&quot; box.&#xA0;</li><li>There you can choose your desired grind and quantity and click &quot;Save changes&quot;.&#xA0;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.loom.com/embed/c5a5bea584814a7f9b9367ecdd0c7502?sid=81a2f626-ad8f-4f57-83d4-de021521efbc" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe></span><br></p>

Modifying Your Product

<ol><li>Log into your subscription account <a href="https://badasscoffeestore.com/account/login">here&#xA0;</a>and select &quot;Manage Subscriptions&quot;.</li><li>Click the &quot;Address&amp; payment details&quot; tab on the navigation bar on the right hand side.&#xA0;</li><li>Select the &quot;Manage addresses&quot; button.</li><li>Enter in your new shipping address information &#xA0;or click &quot;Edit&quot; on existing address and click &quot;Save changes&quot; when done.&#xA0;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.loom.com/embed/68cae5b9c5734fb1a9d8565bb3b8ee07?sid=d16ddc59-11cc-40cb-aaea-91a5f2f3a56e" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe></span><br></p>

Changing Your Shipping Address

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Bad Ass Coffee of Hawaii Support

Managing Your Subscription

Subscriptions

FAQs

How can I check the status of my complaint or report an issue at a store location?

How can I get a copy of my sales order or invoice?

What method do you use for decaffeinating your coffee?

How can customers involve Bad Ass Coffee in their personal events, like weddings?

Are there employment opportunities at Bad Ass Coffee franchises?

How does Bad Ass Coffee address customer service concerns and feedback?

General

What makes Bad Ass Coffee of Hawaii badass?

Are limited batch products like Lavender Coconut Cream going to be available again?

Will flavored coffee be available in whole bean form again?

Are samples of your coffee available before purchase?

About Our Coffee

Recurring Subscription FAQ

Domestic Shipping Rates & Estimates

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Do you include pricing information in the packages?

How can I update my shipping address or order details?

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Shipping & Delivery

Return & Exchange Policy

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What is your return or exchange policy for coffee?

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