<ol><li>Log into your subscription <a href="https://badasscoffeestore.com/account/login">here</a>.&#xA0;</li><li>Select &quot;Manage Subscriptions&quot;.</li><li>Click &quot;Address &amp; payment details&quot; on the right hand navigation bar.</li><li>Select &quot;Manage payment methods&quot; and click &quot;Edit&quot; on the card you wish to update.</li><li>Click on &quot;Send edit payment link.&quot;</li><li>Go to your email inbox associated with your subscription and click &quot;Confirm payment information&quot;.&#xA0;</li><li>Once this link takes you back to your subscription page, select &quot;Change&quot; under your current payment information.&#xA0;</li><li>Enter in your new payment method and billing information, if applicable, and select &quot;Update card&quot;.&#xA0;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable fr-active" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.loom.com/embed/75ced0c6c8604846a1eaed44716d988e?sid=afae5a9d-c6cb-480c-8e6b-2a7d093af40f" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe></span><br></p>

Updating Your Payment Method

<ol><li>Log into your subscription <a href="https://badasscoffeestore.com/account/login">here</a> and click &quot;Manage Subscription&quot;.&#xA0;</li><li>Click &quot;Reschedule&quot; in the section that says &quot;Your next order&quot;.&#xA0;</li><li>Select which option you would like. You can delay for 1 or 2 weeks or choose the date in which you would like your next shipment to be added to our order queue.&#xA0;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.loom.com/embed/149b2ac0869f4e49b1882393a19ceb4a?sid=7ef5fb51-c932-4c56-8c09-f9eb497914af" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe></span><br></p>

Changing Your Charge Date

<ol><li>To create a subscription account, navigate to this&#xA0;<a href="https://badasscoffeestore.com/account/register">link</a>.</li><li>Enter in your account information and select &quot;Register&quot;.</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" height="360" src="https://player.vimeo.com/video/698788159" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p>

Creating an Account

<ol><li>Log into your subscription <a href="https://badasscoffeestore.com/account/login">here&#xA0;</a>and select &quot;Manage Subscriptions&quot;.</li><li>On the sidebar on the right, click on &quot;Manage Subscriptions&quot; there as well.</li><li>Click on the subscription you wish to edit.</li><li>Under the box that says &quot;You subscription to __&quot; you can adjust quantities as well as frequency next to it.</li><li>From there, you can choose your frequency between every one to eight weeks and click &quot;Save Changes&quot;.&#xA0;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.loom.com/embed/5aaddde07e4d4a3197771e1b4507d892?sid=681329a2-9679-4d6b-8e71-51203f8fcc4c" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe></span><br></p>

Changing Your Freqency

<ol><li>Log into your subscription <a href="https://badasscoffeestore.com/account/login">here</a>.</li><li>Select &quot;Manage Subscriptions&quot; and click &quot;Address and payment details&quot; on the right hand sidebar.&#xA0;</li><li>Under the &quot;Your Info&quot; box click on the &quot;Edit your details&quot; button.&#xA0;</li><li>Enter in your updated information and click &quot;Save changes&quot;.&#xA0;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.loom.com/embed/7f9036c64ccd4efb8f450f56972c91af?sid=509290c6-36c7-494f-bda6-2e21cd21e365" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe></span><br></p>

Updating Your Email Address

<ol><li>Log into your subscription account <a href="https://badasscoffeestore.com/account/login">here&#xA0;</a>and select &quot;Manage Subscriptions&quot;.</li><li>Click &quot;Manage this subscription&quot; on the subscription you would like to change.</li><li>Go down to and click on the &#xA0;&quot;Swap this for a different product&quot; tab.&#xA0;</li><li>Choose your desired coffee you&apos;d like to swap your subscription with and click &quot;Swap&quot; button.&#xA0;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable fr-active" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.loom.com/embed/f71609a61e14470f91f9072e22813d63?sid=3537d273-33a2-4187-b606-59ee9fe7d4e7" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe></span><br></p>

Swapping a Product

<ol><li>&#xA0;Visit the login page <a href="https://badasscoffeestore.com/account/login">here</a>.</li><li>Click &quot;Forgot your password&quot; and enter in your email address associated with your subscription.&#xA0;</li><li>An email will be sent to your inbox with a link to &quot;Reset Password&quot;.&#xA0;</li><li>Enter in your new desired password and click &quot;Reset Password&quot; to make this change.&#xA0;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" height="360" src="https://player.vimeo.com/video/698788264" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p>

Forgot Password

<ol><li>Log into your subscription account <a href="https://badasscoffeestore.com/account/login">here&#xA0;</a>and select &quot;Manage Subscriptions&quot;.</li><li>Click &quot;Manage this subscription&quot; on the subscription you would like to modify.&#xA0;</li><li>From there, go down to the &quot;Your subscription to __&quot; box.&#xA0;</li><li>There you can choose your desired grind and quantity and click &quot;Save changes&quot;.&#xA0;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.loom.com/embed/c5a5bea584814a7f9b9367ecdd0c7502?sid=81a2f626-ad8f-4f57-83d4-de021521efbc" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe></span><br></p>

Modifying Your Product

<ol><li>Log into your subscription account <a href="https://badasscoffeestore.com/account/login">here&#xA0;</a>and select &quot;Manage Subscriptions&quot;.</li><li>Click the &quot;Address&amp; payment details&quot; tab on the navigation bar on the right hand side.&#xA0;</li><li>Select the &quot;Manage addresses&quot; button.</li><li>Enter in your new shipping address information &#xA0;or click &quot;Edit&quot; on existing address and click &quot;Save changes&quot; when done.&#xA0;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.loom.com/embed/68cae5b9c5734fb1a9d8565bb3b8ee07?sid=d16ddc59-11cc-40cb-aaea-91a5f2f3a56e" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe></span><br></p>

Changing Your Shipping Address

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Bad Ass Coffee of Hawaii Support

Managing Your Subscription

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FAQs

How can I check the status of my complaint or report an issue at a store location?

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General

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Our Coffee Origin Story

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