Send us a quick chat! Available Monday thru Friday between 8:00AM - 5:00 PM MT for inquiries!

Leave us an email if you have any questions, concerns, or just want to chat about coffee. We will get back to you within one business day!

Prefer talking over the phone? Give us a call! If we are not available, please leave a voicemail & we will give you a call back within one business day.

Back to Online Store

Bad Ass Coffee of Hawaii Support

<ol><li>Log into your subscription <a href="https://badasscoffeestore.com/account/login">here</a> and click &quot;Manage Subscription&quot;.&#xA0;</li><li>Click &quot;Reschedule&quot; in the section that says &quot;Your next order&quot;.&#xA0;</li><li>Select which option you would like. You can delay for 1 or 2 weeks or choose the date in which you would like your next shipment to be added to our order queue.&#xA0;</li></ol><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.loom.com/embed/149b2ac0869f4e49b1882393a19ceb4a?sid=7ef5fb51-c932-4c56-8c09-f9eb497914af" frameborder="0" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true" class="fr-draggable"></iframe></span><br></p>

Changing Your Charge Date

Subscriptions

Managing Your Subscription

What is your privacy policy?

Terms of Service

Free samples?

FAQs

How can I check the status of my complaint or report an issue at a store location?

How can I get a copy of my sales order or invoice?

What method do you use for decaffeinating your coffee?

How can customers involve Bad Ass Coffee in their personal events, like weddings?

Are there employment opportunities at Bad Ass Coffee franchises?

How does Bad Ass Coffee address customer service concerns and feedback?

General

What makes Bad Ass Coffee of Hawaii badass?

Our Coffee Origin Story

Are limited batch products like Lavender Coconut Cream going to be available again?

Will flavored coffee be available in whole bean form again?

Are samples of your coffee available before purchase?

About Our Coffee

Recurring Subscription FAQ

Updating Your Payment Method

Creating an Account

Changing Your Freqency

Updating Your Email Address

Swapping a Product

Forgot Password

Modifying Your Product

Changing Your Shipping Address

Note on Global Shipping Delays

Domestic Shipping Rates & Estimates

In-Store Pickup

International Shipping

Tracking My Order

Shipping to P.O. Boxes

Lost, stolen, or damaged packages

Do you include pricing information in the packages?

How can I update my shipping address or order details?

What should I do if my order or delivery is delayed?

How do I track my order and what if there is an issue with delivery?

Shipping & Delivery

Return & Exchange Policy

Initiating a return or exchange

What happens if my order is not processed or shipped as expected?

What do I do if an item from my order is missing?

How can I return or exchange an item I've purchased?

What is your return or exchange policy for coffee?

What should I do if my order of Bad Ass Coffee product arrived melted or damaged?

Returns, Refunds & Exchanges

How do I become eligible?

Wholesale

Changing Your Charge DateUpdated 2 years ago