To initiate a return or exchange, please complete the following steps:

1. Email [email protected] with your order number in the subject line.
2. State the products you wish to return or exchange from your order (and which product your would like to exchange for).
3. From there an exchange will be initiate and:
   • For returns, customers are responsible for all return shipping fees.
   • For exchanges, label will be sent to customer to print and ship. Once received by our warehouse, items will undergo a quality inspection and exchanged items will be shipped out.

ATTN: Returns & Exchanges

7347 S. Revere Parkway

Building A, Suite A

Centennial, CO  80112

Additional Information:

Refunds and replacement products will be provided once the product is received by Bad Ass Coffee of Hawaii. Please keep the tracking information provided to you upon shipping the return to better manage this process. Once the item is received to our warehouse in Centennial, Colorado there will be a quality inspection and, if passed, the refund will be processed and/or the replacement product will be sent.

For exchanges, Bad Ass Coffee of Hawaii will cover the shipping and insurance fees of the returned product and replacement product upon quality inspection.

Damaged and/or used items will not be accepted. If damaged and/or used items are returned, the customer will not receive any reimbursement for the product.

If you have any further questions, please don’t hesitate to contact us at [email protected].