Lost, stolen, or damaged packagesUpdated 2 years ago
Bad Ass Coffee of Hawaii is not responsible for orders that are lost or damaged in transit. Therefore, it is recommended that you file a claim with the chosen courier so that you can be reimbursed for an item if it is lost or destroyed in transit.
It is the responsibility of the customer to provide accurate address information. Bad Ass Coffee of Hawaii is not responsible for shipping a replacement order for non-delivery due to inaccurate address information supplied by the customer.
To mitigate the risk of stolen or lost packages, we offer the option to add a requirement for signature upon delivery. Signature requirement cannot be utilized on UPS SurePost or FedEx SmartPost and requires an extra fee, which will be provided upon request of the service. Both FedEx and UPS will make two attempts to deliver the package at which point it is returned to the sender. The customer is responsible for all shipping fees if the order needs to be re-sent. Both UPS and FedEx do not guarantee that delivery attempts will be made on consecutive days. Signature service can be requested via contacting customer care upon one (1) hour following order placement by providing your order number and request to [email protected].
Customers may contact [email protected] to report a lost or stolen order, however, Bad Ass Coffee of Hawaii is not responsible for contacting the third-party courier. It is the customers responsibility to contact the third-party courier to resolve any shipment discrepancies.