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Bad Ass Coffee of Hawaii Support

<p>We apologize for any oversight in fulfilling your order. Should an item be missing, please inform us immediately. We will place a new order for the missing item at no extra charge, and you will not be billed for the placement of this order. As soon as the order is fulfilled, we will provide you with the tracking information to ensure you receive your complete order.</p>

We apologize for any oversight in fulfilling your order. Should an item be missing, please inform us immediately. We will place a new order for the missing item at no extra charge, and you will not be billed for the placement of this order. As soon a

What do I do if an item from my order is missing?

Returns, Refunds & Exchanges

What is your privacy policy?

Terms of Service

Free samples?

FAQs

How can I check the status of my complaint or report an issue at a store location?

How can I get a copy of my sales order or invoice?

What method do you use for decaffeinating your coffee?

How can customers involve Bad Ass Coffee in their personal events, like weddings?

Are there employment opportunities at Bad Ass Coffee franchises?

How does Bad Ass Coffee address customer service concerns and feedback?

General

What makes Bad Ass Coffee of Hawaii badass?

Our Coffee Origin Story

Are limited batch products like Lavender Coconut Cream going to be available again?

Will flavored coffee be available in whole bean form again?

Are samples of your coffee available before purchase?

About Our Coffee

Recurring Subscription FAQ

Updating Your Payment Method

Changing Your Charge Date

Creating an Account

Changing Your Freqency

Updating Your Email Address

Swapping a Product

Forgot Password

Modifying Your Product

Changing Your Shipping Address

Managing Your Subscription

Subscriptions

Note on Global Shipping Delays

Domestic Shipping Rates & Estimates

In-Store Pickup

International Shipping

Tracking My Order

Shipping to P.O. Boxes

Lost, stolen, or damaged packages

Do you include pricing information in the packages?

How can I update my shipping address or order details?

What should I do if my order or delivery is delayed?

How do I track my order and what if there is an issue with delivery?

Shipping & Delivery

Return & Exchange Policy

Initiating a return or exchange

What happens if my order is not processed or shipped as expected?

How can I return or exchange an item I've purchased?

What is your return or exchange policy for coffee?

What should I do if my order of Bad Ass Coffee product arrived melted or damaged?

How do I become eligible?

Wholesale

What do I do if an item from my order is missing?Updated 6 months ago