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Bad Ass Coffee of Hawaii Support logo

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Returns, Refunds & Exchanges

Find out more information about our return, refund & exchange policy and how to initiate this process.

Return & Exchange Policy

RETURN AND EXCHANGE POLICY. If you’re looking to return or exchange your order for whatever reason, we're here to help!. Coffee: We are unable to offer returns or exchanges on our coffee as all of our coffee is shipped to our customers to ensure peak

Initiating a return or exchange

To initiate a return or exchange, please complete the following steps:. ATTN: Returns & Exchanges. 7347 S. Revere Parkway. Building A, Suite A. Centennial, CO  80112. Refunds and replacement products will be provided once the product is received by B

What happens if my order is not processed or shipped as expected?

In the event that your order is not processed or shipped within the expected timeframe, we will take the necessary steps to rectify the situation. This may include shipping the order via expedited service at no additional cost to you. We aim to ensur

What do I do if an item from my order is missing?

We apologize for any oversight in fulfilling your order. Should an item be missing, please inform us immediately. We will place a new order for the missing item at no extra charge, and you will not be billed for the placement of this order. As soon a

How can I return or exchange an item I've purchased?

If you need to return or exchange a purchased item, we'd be happy to assist you. Please mail the item back to our designated returns address, including a note referencing the size you need and your original order number. We will process your exchange

What is your return or exchange policy for coffee?

We are dedicated to delivering our coffee at peak freshness to our customers, which is why we are unable to offer returns or exchanges on our products. To understand more about our policies regarding returns or exchanges, please refer to our policy p

What should I do if my order of Bad Ass Coffee product arrived melted or damaged?

We apologize if your order didn't arrive in perfect condition. During warmer months, we recommend selecting expedited shipping methods for temperature-sensitive products like chocolate covered espresso beans to prevent melting. To accommodate you for